Our Trading address is:
- Cutting Solutions
- 14 Butts Lane
- CB7 5XU
Telephone & Fax: 01353 968711
Mobile: 07741 264260
As we have now expanded we welcome visitors. We are more than happy to send samples for trials with an accompanying invoice. When you find the problem is solved we ask you to pay that invoice or return the goods for credit.
Our terms are strictly 30 days nett when we allow a credit account. To make payment we are happy to accept your cheque and will despatch goods when cleared. Alternatively please e-mail for details of our Bank Account for BACS payments.
Orders will normally be despatched within 7 days of receipt of payment, should there be a delay you will be notified by e-mail. We will notify you by e-mail when and how the goods were despatched. Should you not receive a delivery within 14 days of advise that the goods were shipped you must notify us by e-mail.
Should the goods be unsuitable we will normally accept them back and offer full credit. This can be a difficult thing. If we have made a recommendation we would not expect the goods to be unsuitable, but we are human. If you ordered the wrong item we are happy to refund but the goods should be unused, in original packaging and in good condition, of course in this instance we ask you to pay for the return of the goods by secure/traceable means. We will not be held responsible for goods "lost" by carrier.